Petrosoft LLC — Site Integration & Head of AI
Jan 2013 — Nov 2019, Rejoined May 2023 — PresentLatest Tenure (May 2023 — Present)
- Site Integration Manager: Stabilized and optimized edge device systems for fuel station integration, reducing support tickets by 30% per business unit. Managed Embedded Linux systems, microservices, and custom OS image creation.
- Head of AI / AI Portfolio Lead: Coordinated the company's AI initiatives as architect, developer, researcher, project manager, and product manager across multiple AI projects.
- Invoice recognition and digitization tools.
- Self-improving support assistant based on internal knowledge, training materials, and customer interactions.
- Demand forecasting subsystem for auto-ordering using location clustering and time-series models.
- Topic discovery system for support training based on ticket clustering and summarization.
- Platform for virtual employees.
- Integration layer over company data and APIs for AI applications.