Articles

Notes on AI systems that ship.

Practical architecture, delivery patterns, and operating models.

April 29, 2026

5 Mistakes That Kill 90% of AI-Built Apps

Discover the 5 most common mistakes beginners make when building products with AI tools like Cursor and n8n — and how to avoid them to ship a product people actually pay for.

Category: Ai Coding

March 31, 2026

The Support Queue Is Lying to You. Clustering Tells the Truth.

This article describes how we applied AI-powered ticket clustering to a real support queue — what pain it solved, what became visible that wasn't before, and how the results feed directly into AI agent training, documentation improvement, and support team coaching. The tech stack (BAAI/bge-m3 embeddings, Qwen2.5-Coder local summaries, HDBSCAN clustering) is explained with reasoning behind each choice.

Category: Implementations