Articles

Notes on AI systems that ship.

Practical architecture, delivery patterns, and operating models.

Ai Transformation (1) Best Practices (1) Implementations (1)

March 31, 2026

The Support Queue Is Lying to You. Clustering Tells the Truth.

This article describes how we applied AI-powered ticket clustering to a real support queue — what pain it solved, what became visible that wasn't before, and how the results feed directly into AI agent training, documentation improvement, and support team coaching. The tech stack (BAAI/bge-m3 embeddings, Qwen2.5-Coder local summaries, HDBSCAN clustering) is explained with reasoning behind each choice.

Category: Implementations

March 30, 2026

Why employees resist AI — and how to fix it

A practical guide to diagnosing and overcoming employee resistance when rolling out AI tools in the workplace.

Category: Ai Transformation

March 29, 2026

Stop Being an Assistant to Your AI: Mastering the "Reverse Prompting" Method for Professional Productivity

Most professionals use AI incorrectly by fixing its mediocre outputs. This article introduces the "Reverse Prompting" method—a three-step strategy to extract maximum context and achieve 2-3x higher efficiency in AI-assisted tasks.

Category: Best Practices